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Refund Policy

Last updated: 11 September 2026

14-day money-back guarantee

If GresTrace Pro isn't useful to you, email henryonilude@hotmail.co.uk within 14 days of purchase and we'll refund you in full, no questions asked. Include the email address you paid with, or your Stripe receipt, so we can find your payment.

Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

How this relates to your statutory cancellation right

GresTrace Pro is digital content delivered to you immediately on payment. Because of that, at checkout you consent to instant delivery and acknowledge that doing so ends your statutory 14-day right to cancel a digital purchase under the UK/EU Consumer Contracts Regulations. The 14-day money-back guarantee above is a separate commitment we're making voluntarily. It exists precisely because that statutory right no longer applies once you've unlocked instant access.